FAQ

Where can I buy the Done by Deer products?

Please find your local retailer in the store locator.

 

According to which safety standards are your toys approved?

All our toys are thoroughly tested and approved according to the European safety standard EN71 and CE marked.

 

After which certifications are your bedlinen approved?

All our bedlinen are tested according to the Öko-Tex® Standard 100 and are naturally washable at 60°.

 

Are your plates, cups, and cutlery dishwasher safe?

Yes all our tableware are dishwashable.

 

Does your melamine tableware contain BPA, formaldehyde or phtalates?

All our melamine tableware is free of phthalates, formaldehyde and BPA and complies to the European food grade standard.

 

Can your tableware be used in microwave ovens?

Our Stick & Stay plates are made of silicone and can be used in microwave ovens.

Melamine tableware is not suitable for microwave ovens or for food heated to more than 70°C.

 

Is melamine tableware unbreakable?

The Done by Deer melamine tableware is of the highest quality and very durable. Even when using the best quality, melamine can break if dropped on hard surfaces.

 

Are all of your products washable?

Every product has its own care instructions. Look up your product in the collection overview and find the specific details.

 

How should I wash silicone tableware?

• Use dish soap or dishwashing tablets without perfume.
• Allow the product to air-dry after washing.
• To remove any odour from food or perfumed soap, it is recommended to wash the product in a dishwasher using dishwashing tablets without perfume. Repeat treatment may be necessary.
• Some highly coloured foods such as tomato sauce may transfer to the product. Clean the product as soon as possible after use. Repeat treatment may be necessary.

In case of claim who do I contact?

Please contact the retailer from whom you have bought the product.