Where can I buy the Done by Deer products?
Please find your local retailer in the store locator.
According to which safety standards are your toys approved?
All our toys are thoroughly tested and approved according to the European safety standard EN71 and CE marked.
After which certifications are your bedlinen approved?
All our bedlinen are tested according to the Öko-Tex® Standard 100 and are naturally washable at 60°.
Are your plates, cups, and cutlery dishwasher safe?
Yes all our tableware are dishwashable but cannot be used in the microwave oven.
Does your melamine contain BPA, formaldehyde or phtalates?
All our melamine items are free of phthalates, formaldehyde and BPA and complies to the European food grade standard.
Can melamine be used in microwave ovens?
Melamine is not suitable for microwave ovens or for food heated to more than 70°C.
Is melamine unbreakable?
The Done by Deer melamine is of the highest quality and very durable. Even when using the best quality, melamine can break if dropped on hard surfaces.
Are all of your products washable?
Every product has its own care instructions. Look up your product in the collection overview and find the specific details.
In case of claim who do I contact?
Please contact the retailer from whom you have bought the product.